> ## Documentation Index
> Fetch the complete documentation index at: https://docs.layerrail.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to contact LayerRail support, report incidents, request account changes, and find response time expectations for each support channel.

For product help, billing questions, and provisioning issues, contact:

```text theme={null}
support@layerrail.com
```

## What to include

Include as much context as possible:

* Project ID.
* Resource ID.
* Resource type.
* Location.
* What you expected.
* What happened instead.
* Any relevant timestamps.

## Before contacting support

Check:

* The resource state in the console.
* The [LayerRail status page](https://status.layerrail.com).
* Firewall and DNS settings.
* Billing verification status.